Human Behavior and Effective Communication
Objective
Understand human behavior and effective communication skills and how it applies to flight instruction.
Motivation
The tendencies and habits of human behavior have a significant impact on the effectiveness of flight and ground instruction.
Timing
- 30 minutes
Format
Elements
- Elements of human behavior, including:
- Definitions of human behavior
- Instructor and learner relationship
- Motivation
- Human needs
- Defense mechanisms
- Learner emotional reactions, including:
- Anxiety and stress
- Impatience
- Worry or lack of interest
- Physical discomfort, illness, fatigue, and dehydration
- Apathy due to inadequate instruction
- Teaching the adult learner
- Effective communication, including:
- Basic elements of communication
- Barriers to effective communication
- Developing communication skills